Standard business letters Стандартное деловое письмо
Active vocabulary Nouns 1. enquiry – запрос 2. price – цена 3. job application form – бланк заявления на работу 4. cheque – чек 5. delay – отсрочка 6. receipt – квитанция 7. invoice – счет 8. payment – оплата 9. goods – товары 10. copy – копия 11. report – отчет, доклад 12. opinion – мнение 13. attention – внимание 14. rejection – отклонение, отказ 15. application – заявление 16. complaint – жалоба 17. reservation – бронирование 18. reprimand – выговор, замечание Verbs 19. to enclose – прилагать 20. to look forward to – ждать с нетерпением 21. to do business – иметь дело 22. to hear – услышать 23. to apologise – извинить 24. to receive – получить 25. to compel – заставлять, принуждать Adjectives 26. official – официальный 27. financial – финансовый 28. simple – простой 29. further to – в дополнение к
Exercise 88 Match each of the extracts from business letters (a–k) with the type of letter (1–11) from which it is taken.
a) Mr Kazoulis would like a double room with shower and full board from 12 to 14 September inclusive. b) I am extremely sorry about the incident last week during the visit of your representative to our offices. Unfortunately …. c) This is not the first time that this has happened and I must inform you that if it happens again we shall be compelled to issue a formal reprimand. d) I regret to inform you that your application for the post of Deputy Catering Manager has been unsuccessful. Thank you for …. e) Please find enclosed my CV and a recent photograph. f) I should be grateful if you would send me more information about your LK range of products including details of prices and discounts. g) Thank you for your letter of 9 June. Please find enclosed a price list and full details of … h) Please would you send to the above address 37 units of product reference number 37/LK/45006 (brown) and send the invoice to our West central office in the usual way. i) Kazoulis communications would be pleased to welcome Udo Schmidt to the opening of its new … j) With reference to outstanding invoice number 9602132/64, we should be grateful if you would settle … k) I wish to draw your attention to the very poor treatment our representative received when she called on you last week. Exercise 89 Use these words to complete the gaps in the sentences. Information advertisement enclose wishes possible receiving letter forward 1. I look …………………. to meeting you on the 19th. 2. Please get in touch with me as soon as ………………….. if you require more information about the conference. 3. I’m writing to you in response to your ……………….. in the latest addition of “Professional Computer”. 4. I would also like some more ………………………… about your Scanfast hand–held scanner range, and details of the types of discount you can offer for bulk orders. 5. Thank you for your ………………… of 12 July. 6. I look forward to ………………….. an order from you soon. 7. Please pass on my very best ………………… to Stavros and Eleni when you see them. 8. I …………………….. the latest edition of our household goods catalogue and an updates price list.
Exercise 90 Now choose from the sentences above to complete the gaps in the letters: 1. Dear Mrs Delroy, ………………………………………………………………………………. You will note that our Tuffwash range is now available in four colors. There has been an excellent customer response to the new range. ………………………………………………………………………………… Yours sincerely, Lois Trent Sales Director
2. Dear Sir/Madam, ………………………………………………………………………………… I am particularly interested in your Modex 2 range of color printers and would appriciate more information about these. ………………………………………………………………………………… Yours faithfully, UT Sherman Exercise 91 Choose the correct word or partnership to complete each opening to a business letter. In each case there is only one correct answer: 1. Thank you for your letter of March 24. I am ……………………. hear that our new product has been successful in your market.
2. I am writing ………………………. your fax of November 12.
3. Thank you for your letter of July 17 ………………….. our recent meeting in Hamburg.
4. I am ……………………. that you have experienced some problems with our office cleaning service.
5. I have just ……………….. your letter of March 11.
6. I am writing to …………… of our invoice ref. No WLJ42/C which was sent to you on February 12.
7. We are writing to …………… the terms agreed during our meeting of May 16.
8. We are writing to you on …………. of our customer Mr.Spiros Roulis.
Exercise 92 Some business letters are very simple. Look at this standard business letter Simon wrote for Sheila from Sheila’s notes: Notes: tel conv this pm / our catalogue / / thanks for yr enquiry / do business with you
The body of Simon’s letter: Further to our telephone conversation this afternoon, I encloseour catalogue. We thank you for your enquiry and we look forward todoingbusiness with you.
Write the body of these letters in the same way from these notes: 1. tel conv this am / our price list / / thanks for yr enquiry / do business with you 2. conv yesterday pm / a job application form / / thanks for yr enquiry / hear from you 3. tel conv this am / a cheque for £97 / / apologise for the delay / recieve yr receipt 4. conv this pm / our invoice / / … / recieve yr payment 5. yr telex / our official order / / apologise for the delay / receive the goods 6. conv at yr office / a copy of the financial report / / … / hear yr opinion
Exercise 93 Write out in full the short letter Charlie Alexander sent with his official order to the warehouse. He addresses the letter for the attention of Mrs Janet Elvin. Use the correct business letter format. Exercise 94 Mr. Moore called Mr. Hussain about a problem with an order. Read the e–mail letter Mr. Hussian wrote after the telephone call.
Exercise 95 Fill in the missing phrases according to the prompts in brackets to complete the letter.
Exercise 96 Complete the fax which was sent in reply to the above letter.
Exercise 97 Read the following letter
Exercise 98 Reply to the above letter. Your reply should include the following: · Reference to the above letter · Confirmation of your participation · Request for more information about the programme · Apology for not being able to give another presentation (pressure of work – no time for preparation) · A polite phrase to end the letter. Some parts have been done for you.
Lesson 10 Урок 10
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