Working day on the phone final week reviewing once or twice useful advice

Most efficient spend

The ……………………………. of your plan, says Dr Lentzer, should be spent ………………the first three weeks and assessing how useful the changes have been. And he has some ………………..to give to managers. Try to deal with important business at the beginning of your …………………………… and leave minor things until the end. Encourage colleagues to change their working habits to make the ……………………………… use of their time. Cut down the amount of time you spend ……………………………… . Make a note of what you are going to say before you make your call. …………………… some time …………………. a month making sure that your time–plan is working.

Exercise 5

These four extracts have been removed from the article. Can you put them back in the correct place?

1. This was over seven per cent of the company’s total operating costs.
2. These programmes can help to cut costs.
3. or on inviting their major clients to expensive meals in restaurants.
4. Which trips are essential to promote sales?

Travel Expenses

How much does your company spend on travel? Even small firms are finding that their travel and entertainment budget can account for between five and six per cent of operating costs. For large multi–national companies the costs can be even higher.

In fact many firms have no clear idea of how much they are spending on sending executives to international conferences (1).

Claudion Rossi, a Milan–based travel consultant, has spent the past year looking at the ways companies deal with their travel expenses. “Very few of the companies I studied could tell me exactly how much they were spending on travel. Only one or two had thought about introducing a system to control expenses.”

Mr Rossi gives the example of TransEurop ASP, a Danish transport company. “Everyone I spoke to in the firm assured me that regular trips abroad were a vital part of the work of senior executives. Nobody asked themselves if all this travel was necessary and nobody seemed to know how much it was costing the firm.”

In fact when Mr Rossi sat down with TransEurop’s chief accountant they found that travel and entertainment costs together came to a staggering $2.2m in a year. (2)

Mr Rossi claims that every medium–sized and large company needs a clear policy on controlling its travel costs. He proposes a four–point plan which companies can introduce over a period of six months to a year.

• Travel expenses audit. Begin by asking yourself how the company spends its travel budget at the moment. How much are we spending? How are expense claims processed? (3) Where can we make the biggest cost savings?
• Setting up a policy. Once you have decided how much the company can afford to spend you can begin putting your ideas into action. The plan should involve the company’s main travel suppliers – travel agents and airlines – as well as those executives who have to travel most frequently.
• Managing the policy. For larger firms this could mean appointing a full–time travel manager who would be responsible for controlling travel costs and for communicating the policy to other people in the company. This is not a feasible option for most small companies.
• Policy review. From time to time you might need to change your policy to take account of any new offers in the travel market. Many airlines now offer special deals for companies with frequent travellers. (4)

Exercise 6

Complete these definitions with words or word partnerships from the article above.

1. A company’s ………………………………. is the money which it plans to spend on meals with customers, trips abroad, visits etc.
2. A ……………………….. is a large firm which operates in a number of different countries.
3. A company’s ………………… are its most important customers.
4. An executive who makes ……………………….. abroad goes there fairly often.
5. If a company considers a practical alternative, it looks at a ………………… .

Now use the same phrases to complete the gaps in each of these sentences:

1. Last year we lost two of our …………………. to the competition. This year we’ll be looking more carefully at our pricing structure.
2. I’m afraid that moving to a new office is not ……………………… for our company. It would cost us far too much money.
3. IBM, BP and Coca–Cola are some of the world’s largest ………………………… .
4. In my job I have to make ………………………………. . Next month I’ll be visiting Japan, Korea and China.
5. We’ve had instructions from Head Office to reduce our …………………….. by 20% this year. Senior executives will now have to fly economy class.

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