III. Imagine you wish to stay at a London hotel. What would you reply to the hotel clerk?

Receptionist: Good afternoon, San Felice Hotel. May I help you?

You: ____________

Receptionist:Certainly. When for, madam?

You: ____________

Receptionist: How long will you be staying?

You: ____________

Receptionist: What kind of room would you like, madam?

You: ____________

Receptionist: Certainly, madam. I’ll just check what we have available. Yes, we have a room on the 4th floor with a really splendid view.

You: ____________

Receptionist: Would you like breakfast?

You: ____________

Receptionist: It’s eighty four euro per night excluding VAT.

You: ____________

Receptionist: Who’s the booking for, please, madam?

You: ____________

Receptionist: Okay, let me make sure I got that: Mr. and Mrs. Ryefield. Double with bath for March the 23rd, 24th and 25th. Is that correct?

You: ____________

Receptionist: Let me give you your confirmation number. It’s: 7576385. I’ll repeat that: 7576385. Thank you for choosing San Felice Hotel and have a nice day. Goodbye.

You: ____________

IV. Imagine you are checking out of the hotel.

Receptionist: Good morning. May I help you?

You: ____________

Receptionist: One moment, please, sir. Here’s your bill. Would you like to check and see if the amount is correct?

You: ____________

Receptionist: That’s for the phone calls you made from your room.

You: ____________

Receptionist: Certainly. May I have your passport, please?

You: ____________

Receptionist: Could you sign each cheque here for me?

You: ____________

Receptionist: Here are your receipt and your change, sir. Thank you.

You: ____________

Listening

I. Listen to the conversation of a guest in a hotel. Find five mistakes in the following sentences.

II. Listen to the conversations once again and check you found the ten mistakes.

Conversation 1

Guest:Good night. I have a reservation.

Receptionist: Good evening. What name is it, please?

Guest:Carbalho, Paolo Carbalho.

Receptionist:How long are you staying, Mr. Carbalho?

Guest:I’m staying during two nights.

Receptionist:OK. You are in the room 312 on the third floor. Here’s your key card.

Guest:How this works?

Receptionist:Well, once you’ve opened the door, you have to insert it into the slot in the wall to turn on the electricity in your room.

Guest:Right. And does it also activate the air-conditioning?

Receptionist:Yes. The air-conditioning comes on as soon as you put the card in the slot.

Guest:Fine. You think could you give me a wake-up call tomorrow morning?

Receptionist:Yes, certainly. What time?

Guest:At 7 o’clock, please.

Receptionist:Of course.

Guest:And what time is breakfast?

Receptionist:Breakfast is served from 7 to 10, and lunch from 12 until 2.

Guest:Right.

Receptionist:Do you need any help with your luggage?

Guest:No, it’s all right thanks. I can manage. Could you tell me where is the lift?

Receptionist:Yes, it’s just at the end of the passageway. Enjoy your stay at the Imperial Hotel, Mr. Carbalho.

Conversation 2

Guest:Good morning. I like check out, please.

Receptionist:Good morning, Mr. Carbalho. Did you enjoy your stay?

Guest: Yes, the room was very comfortable. I’m afraid I have problem with the remote control for the television, though. It fell in the bath last night while I was getting out, and it doesn’t appear to be working now. I’m terribly sorry.

Receptionist: Don’t worry, Mr. Carbalho. We’ll sort it out. Thank you for telling us. Did you have anything from the minibar?

Guest: Yes. I had one bottle of mineral water and any beer.

Receptionist: How many bottles?

Guest: Just one. And I also made two telephone calls to Lisbon.

Receptionist: Right. I’ll just add that to your bill. That’s ?354.25, please.

Guest: I pay by American Express?

Receptionist: Yes, of course.

Guest: Here’s my card.

Receptionist: Thank you. Could you sign here, please?

Guest: Of course. Would it be OK my bags here? My plane doesn’t leave until later this afternoon, and I want to do a bit of shopping before I leave Ljubljana.

Receptionist: Yes, certainly. Just bring them into the office, and you can leave them as long as you like.

Guest:Thank you. I’ll be back at about 3 o’clock to pick them up.

Business One: One, Oxford University Press

 

II. Complete the useful expressions for checking into and out of a hotel.

1. Good………………………………………….a reservation.

2. I’m staying for……………………………………………..

3. How…………….this…………………………………….?

4. Do………………………………..call tomorrow morning?

5. Could you tell me where…………………………………?

6. Good morning………………………………………please.

7. I’m afraid…………………………..with the remote control

8. I had a bottle of mineral water and…………………………

9. Can……………………………………..American Express?

10. Would it be OK…………………………………….here?

Speaking

1. Role-play checking into a hotel. You have a reservation for a double room for three nights at the Hotel Suisse in Lucerne. You need to know if there is a safe in your room and how it works. You would like to have dinner in the hotel and you need an alarm call every morning at 6 o’clock. Your partner will be the receptionist.

2. Role-play checking out of the same hotel. You’ve had a couple of things from the minibar, and, unfortunately, you dropped a bottle of champagne. You have also made several calls home. You would like to pay by credit card, and you need a taxi to go to the railway station. Your partner will be the receptionist.

Writing

Write a short review of your stay at the Imperial Hotel to post on their website. Include your opinion about your room, the food, the service, and the location of the hotel. Invent any details you need.

Lesson 5. Getting around the town

Warm up

· Some people say that men never want to ask for directions when they are lost. What is your opinion? What do you do?

· Are you good at giving directions? What are good directions?

Active Vocabulary