The cancellation policy

1. Cancellation policy for legal entities: reservation can be cancelled or modified free of charge 24 hours before arrival date. Otherwise the penalty of 100% for the first night is charged. Any amendment of reservation by legal entity should be confirmed by the Hotel in written form. Otherwise the earlier confirmed reservation will be cancelled and a new one reservation will be made.

2. Guest should inform the receptionist in advance (not less than two hours before 12 pm) if he/she reduces his/her period of stay. Calculation of the accommodation is proceeded according to the subclause # 5 of these Rules.

4. Procedures for formalizing accommodation and provision of services.

1. Guest may be checked in to the Hotel at any time if there are rooms available. There is routine break in the period from 23:40 (11:40 P.M.) to 00:40 (12:40 A.M.) (night audit), which lasts under 40 minutes.

2. The registration of the accommodation in the Hotel is performed upon presentation of the passport of the Russian Federation citizen, birth certificate for the persons under 14 years old. Residence permit for stateless persons, national passport, visa or permanent resident card, migration card for foreign citizens.

3. The types of rooms in the Hotel include the room of Corporative category rooms, Business category rooms, Premier category rooms and “Volga”. The rooms have the equipment, furniture, bedding and other accessories, sanitary fixtures to ensure the accommodation conditions envisaged by the requirements to 3-star hotels.

4. If the Hotel cannot provide the room in accordance with the conditions of the confirmed booking, the Hotel provides the guest with the hotel room of higher category without additional charges, but only one night.

5. Upon putting up at the Hotel, the client receives his guest card and electronic key for the paid term.

6. Cleaning and towels is performed in the Hotel on a daily basis. Changing of linen is performed in the hotel an once in three days.

7. The following services are provided to the guests at the hotel free of charge:

- Accommodation of children up to 5 years old without extra bed is free of charge;

- Emergency call;
- First aid kit;
- Boiling water, sewing kit, a set of dishes and cutlery on request;
- Delivery of the correspondence to the room;
- Wake-up call;

- There are safes in rooms and also safes at the reception desk;

- Baggage room during period of stay. Keeping things in the Baggage room after check-out are allowed only one day by prior agreement with the duty Manager and upon written request of the guest in a free form with contact details of the guest.

8. In order to provide save accommodation, the Hotel administration has established access control, that is, access to the Hotel accommodation area is obtained by way of using guest cards.

Payment for Accommodation and Services Rendered.

1. Room price, payment methods and additional services are determined by the hotel price list that is valid by the moment of servicing and is approved and signed by Management.

2. Daily payment is admitted in the Hotel. Payment for the next night should be made by 12:00 noon of the current day by the Moscow time. Check in time is 14:00 (2 P.M.).

If a guest stays less than 24 hours the payment is charged for a whole day.

3. If a guest checks in from 00:00 (12:00 A.M.) till 12:00 noon, the calculation is as follows:

- from 00:00 (12 A.M.) am till 12:00 noon 50% of the rate is charged;

- from 12 noon till 14:00 (2:00 P.M.) check in is free of charge in case the rooms are available;

4. If a guest stays more than one day, the calculation is as follows:
- late check-out from 12:00 noon till 18:00 (6 P.M.). — 50% of the room rate;

- late check-out from after 18:00 (6 P.M.) — 100% of the room rate.

5. If the guest refuses the accommodation within 30 minutes from the moment of check-in to the room, the full cost of accommodation in the room is returned to the guest. The money is returned to the guest under the condition that the guest has not used the room, after inspection of the room in the stipulated manner.

6. If the guest refuses the accommodation later than 30 minutes from the moment of check-in, payment for the first night of accommodation is not returned to the guest.

7.

Accommodation Rules.

1. The guests shall follow the present Rules established by the Hotel.

2. For the purpose of observing fire safety rules, the guests of the Hotel are forbidden to:

2.1. Keep flammable materials in the room or highly toxic substances.

2.2. Keep electric devices on when leaving the room.

2.3. Cover stand and table lamps when those are turned on.

3. In accordance with the Paragraph 5 of Part 1 of Article 12 and the Paragraph 3 of Part 7 of Article 19 of the Federal Law of Russian Federation from February 23, 2013 № 15 "Protection of citizens from the exposure of tobacco smoke and the consequences of tobacco consumption" smoking is prohibited on the territory and in rooms of Apart-hotel "Volga”.

4. With the purpose of maintaining order and safety of the Hotel’s guests, it is forbidden to:

4.1. Access the accommodation floors without guest card.

4.2. Leave unauthorized persons in the room in the guest’s absence.

4.3. Disturb the hotel’s guests.

4.4. Infringe the sanitary regulations and requirements in the Hotel room and respect public order.

5. The guests shall be careful with the property of the Hotel.

6. For Visitors to stay in the room till 23:00 (11:00 P.M.) without the one-time pass issued in the stipulated manner; at the time of the issuance of the pass, such persons shall present to document confirming their identity. If such guest does not have the document proving his or her identity the meeting shall be held in the hotel lobby. The staying of the invited guests within the period from 23:00 (11:00 P.M.) is allowed only upon their registration in the stipulated order and payment for accommodation.

7. Accommodation in the hotel is allowed to disabled persons with their guide dogs.

7.1. The hotel reserves the right to determine, if it is possible to keep a specific pet in the room in accordance with the rules accommodation with pets in the Hotel (Annex 1).