III. Conversation practice. Act out the following situations:

Act out the following situations:

- Buy something for yourself and a present for your friend in a gift store.

- Discuss with your friend what sports you do in your free time.

 

Watch Unit 9. Meetings of Video Conference.

Unit 9. Meetings.

 

Barbara Little, Daniel Conway, Charles Milbank, Ann Richards

- Barbara: I think I’ve covered everything in detail. Now I’ve just like to summarize. You have a choice of two sites for your new European distribution centre: the Birmingham Business Park here in the UK; or the Polderdijk Business Park near Amsterdam. These are the main issues:

First, transport: Amsterdam is on mainland Europe, and that’s an advantage. But both cities have large international airports and good road and rail links.

Second, cost: The Birmingham sight is much cheaper.

Finally, communication: Your company language is English. So, Birmingham is better from that point of view. Are there any questions?

- Charles: Could you remind us how much the grant from the UK government is?

- Barbara: Yes, 300 000 pounds. The details are in your files.

- Charles: Thank you very much, Barbara. You’ve given us a very clear idea of the advantages and the disadvantages of each sight.

***

- Charles: Now we have to make a choice. Bob, what do you think?

- Bob: Well, I think the main issue is transport. Amsterdam is nearer to our markets in Europe. I think we should choose Amsterdam.

- Charles: Uh, huh, Ann?

- Ann: Bob has a point. But transport isn’t the only issue here. Birmingham is cheaper. Wages are lower, taxes are lower, and we’ll get a grant from the U.K. government.

- Bob: But transport costs are higher from Birmingham. And it takes longer to reach our markets in the south – Italy and Spain, for example.

- Barbara: That’s true. But Birmingham has a large international airport, and there are good road and rail links with Europe.

- Charles: Barbara, how long does it take lorries to drive from Birmingham to, say, Rome or Madrid?

- Barbara: Less than 48 hours.

***

- Charles: Let us look at the other issue: communication.

- Ann: Everyone uses English in Transglobal. English is the company language, so it makes sense to -

- Bob: But the Dutch - Sorry to interrupt, Ann - the Dutch speak excellent English.

- Barbara: That’s true, Bob. But don’t forget, that you already have a sales office in the U.K.

- Charles: But sales and distribution are separate operations.

- Ann: Maybe, but I still think that it makes sense to locate the distribution centre here.

- Bob: I’m afraid I disagree there, Ann. For a distribution centre you need good transport. And from the point of view of transport, Amsterdam is the better choice.

- Charles: Shall we take a short break now and continue the discussion afterwards?

***

- Charles: Well, it’s been a fantastic year. Turnover is up 18 % on last year, that’s 6 % of a budget. And profits are up 5.8 % . It’s a tremendous achievement. And all of you can take credit for that. Well done! And thank you.

I’ve really enjoyed this sales conference. It’s been great to see all the old faces again, looking younger than ever. And it’s been great getting to know the new representatives.

I’d like to thank Bob Davis and his team for organizing the conference. They’ve done a splendid job. Bob, would you come up here?

- Bob: Thank you.

- Charles: Finally, I’ve got two announcements to make. First of all, as you know, we are going to open a new distribution centre in Europe. We’ve decided to locate it in Birmingham. We hope it will open in May next year. Secondly, the announcement you are all waiting for. The winner of the Transglobal employee of the year reward. This year the prize is the holiday for two in the Seychelles. It was a very difficult decision; there were many candidates for the prize: Daniel Conway, Ron Jacobs, Jean Robertson, Calvin Lester. But the winner this year is someone who works here in the UK, and someone you all know very well – Ann Richards.

- Ann: Oh, well, thank you, thank you very much.

 

 

Home task:

1. Letter Writing: in Business Letter

- Learn the vocabulary on p.70.

- Do ex. 3, 5 p. 72 - 74.

2. Telephoning:

- Learn the vocabulary “What to say – what to expect”

- Do ex. 2.9.

3. Conversation practice: Video Conference

- Act out Unit 9. Meetings of Video Conference.

 

Lesson 19

Lesson Plan:

I. Letter writing

The right address

Listen to the recording and address each envelope correctly. (Later, you can check your answers in File 4)

Business Letter

- Answer the questions on p. 70.

- Go over your home exercises – ex. 3, 5 pp. 72 – 74.

- Vocabulary drill (p. 70).

 

II. Telephoning

A. Listening practice (Basic telephone Training, Unit 27a)

2.1.Write the numbers you hear on tape:

1. ……………………… 4. …………………………

2. ……………………… 5. …………………………

3. ………………………

 

2.2. Write the surnames you hear on tape:

1. ……………………… 4. ………………………..

2. ……………………… 5. ………………………..

3. ………………………

 

2.3. Circle the dates you hear on tape:

1. 30/8/92 31/8/82 4. April 26^th April 25^th

2. 30^th May 13^th May 5. 31^st March 31^st May

3. 6^th March 16^th March

 

2.4. Underline the strong stress in each sentence. Practice saying the yourself.

1. I’ll put you through. 3. I’m afraid he’s out all afternoon.

2. I’d like to speak to Mr.Imari, please? 4. What time will he be free?

B. Getting the Message (Basic Telephone Training, Unit 23 b)

2.5. Listen to the message on the tape and note down the important information.

To ………………………………. …… Date …………………………. From …………………………………. Time ………………………… Message ………………………………………………………………………………. ……………………………………………………………………………….. ……………………………………………………………………………….. ……………………………………………………………………………….. ……………………………………………………………………………….. Message taken by ……………………………………………………………

2.6. C. Phone Play

Student A. Call Mrs. Cupp at Peer Potteries. You have just received order No BC/56. You ordered 24 dinner services, but 18 were delivered. There are 24 on the invoice.

Student B. You are Mrs. Cupp’s secretary at Peer Potteries. Mrs. Cupp is abroad this week. Listen to student A’s problem and suggest a solution (change invoice, complete order …).

2.7. Listening(task 6)

Listen to the next two telephone conversations on the cassette. While you are listening, take a note of the orders on the message pads below.

 

__________WEALD___ of Watford

 

2.8 . (task 7) Listen to the tape and answer the following questions:

1. What price reduction will Mr. Thompson get for the quantity of tents he wants?

2. How can payment be made?

3. Why do McPherson need new supplies so soon?

4. Why can’t they get the same ones they had before?

5. When will the “Tournament” shoes be available?

 

2.9 (task 8) Complete the following conversation with phrases from the list below. Use each phrase only once.

- London Insurance Ltd. Can I help you?

- ………………… (1) ……………………………

- ………………… (2) ……………………………

- Thanks very much.

- ………………… (3) ……………………………

- Travel department.

- ………………… (4) ……………………………

- I see. Could you tell me how long you’ll be away?

- ………………… (5) ……………………………

- Right. Will you be outside Europe at all?

- ………………… (6) ……………………………

- Well, we have 10, 20 and 30 day policies so you’ll need a 20 day one.

- Is it possible to get cover just for two weeks?

- …………………. (7) ……………………………

- Well, it’ll have to be 20 days then. How much will it cost?

- …………………. (8) ……………………………

- Is there an alternative?

- …………………. (9) ……………………………

- But it’s better value if I take a full package, I suppose.

- …………………. (10) …………………………...

- OK, I’ll do that then. What do you need to know?

- …………………. (11) ……………………………

 

a) No, only in France and Germany.

b) I’ll put you through to our travel department.

c) Good morning. I’d like some insurance for a journey abroad.

d) Well, perhaps we could start with your name and address.

e) I’m afraid not. We only have standard periods.

f) Yes, I’d like some travel insurance.

g) Hold the line, please.

h) Yes, that’s right. And it’s simpler, too.

i) For full cover – that’s death, injury, baggage and money - $ 17.50.

j) For a fortnight, from 19 September.

k) Well, you could insure each or any of these categories separately.