ADVICE FOROFFICE WORKERS

You should train yourself to make more effective use of your time. This will help you to gain control over your job, to accomplish more of what is important for you. To get control of your time and your job it is necessary to avoid delays and distractions and to follow these rules of time management:

* list goals; * set priorities, * make a daily "To Do" list, * start with A's not with C's; * handle each piece of paper only once; * start now.

Advice for secretaries:

* know where to look for any information in your files;

* use a dictionary to check spelling, avoid errors, clumsy corrections;

* learn the names of the most frequent contacts by heart, keep a desk diary to mark down all work to be carried out, your boss's engagements and appointments, conferences, reminders of actions to be taken, birthdays of your col­ leagues, etc.;

* have a good telephone manner, good communication skills; never let your personal problems show in the office; pay attention to your personal appearance and manners.

 

PHRASES TO BE USED when speaking about responsi­bilities of employees:

- to join the company быть принятым на работу в компанию

- to be taken on the staff быть принятым в штат

- to work for the company работать в компании

- to be with the company работать в компании

- to hold position занимать должность

- to assume position вступить в должность

- to be appointed senior manager быть назначенным на должность главного менеджера

- to be responsible for ( planning , project management , etc .)
быть ответственным за (планирование, управление проектом)

- his responsibilities include... его обязанности включают

- to work as ... before joining the company работать в ка­честве ... перед приходом в компанию

- his career included management positions in some Euro ­ pean countries его карьера включала управленческие должности в некоторых Европейских странах

- he began as an economist trainee at National Oil Company
он начинал как экономист-стажер в Национальной Нефтяной Компании

- his previous position has been as Department Head ранее он занимал пост начальника отдела

- he is recognized as an expert in programming and soft ­ ware он получил признание как специалист по програм­мированию и программному обеспечению

- his role will be to install and tailor software applications to the specific needs of clients его функцией будет установка и адаптация применения программ к нуж­дам клиентов

- he spent 10 years with Citibank and during his tenure there he lectured tax law at Sofia University and worked as a legal adviser for a law firm он работал 10 лет в Сити­ банк и в течение срока пребывания в должности читал лекции по закону о налогообложении и работал кон­сультантом в юридической фирме.

 

11. JOB CONTENT AND OPPORTUNITIES

Содержание и перспективы работы

routine	заведенный порядок, обычный (рабочий) режим, установив­шаяся практика
job description	описание функциональных обязанностей
job objective	желаемая работа (чем хотите заниматься)
probation	испытание, испытательный срок
base	размещаться, базироваться
overtime	сверхурочная работа
availabl	нeдоступный, имеющийся в распоряжении
full time	полный (рабочий) день
part time	неполный (рабочий) день

JOB PROSPECTS IN THE GENERAL ORGANIZATIONAL CULTURE OF THE COMPANY

It is important to know how to ask for information about the job content, your responsibilities and the job prospects in your career to understand the organizational culture and the philosophy of the company. Consider the following:

1. What is much of my future work concerned with?

2. What sort of job is it?

3. What sort of work am I supposed to do?

4. What is the day-to-day routine like?

5. What are the bieeest problems?

6. What will (shall) I be in charge of/ be responsible for?
(What will my responsibilities include?)

7. Can I have my future job description?

8. I'd like to indicate my job objective.

9. Can I be on probation for a time first?

10.Where is the job based?

11.Is overtime available / desirable?

12. Are business trips available? (Shall I travel much?)

13. Is this post suitable for full time or part time?

14. Will I have any opportunities for personal development?

12. SALARY

            Заработная плата

Salary	жалованье, оклад, заработная плата служащего
wage(s)	заработная плата (рабочих)
wages and salaries	заработная плата рабочих и служащих
remuneration	вознаграждение
reward	вознаграждение, награда
starting salary	начальная зарплата
(wage) scale	шкала (заработной платы)
commensurate	соразмерный, соответственный
by agreement	по договоренности, по согласию сторон
negotiable	по договоренности
gross pay / salary	общая сумма зарплаты ("грязная ")
net salary (take home pay)	чистая зарплата (за вычетом налогов)
deduction	вычет
underpay	не доплачивать
regular pay	основная зарплата
fee for services	плата за услуги
yearly salary	годовой оклад
amount to (sum)	составлять ( сумму )
cash award (bonus, premium)	денежная премия
wages run from .. .(the date)	зарплата начисляется с... ( дата )
overtime pay	сверхурочная оплата
(wage) rate	тарифная ставка, расценки
salary based on hourly rate	почасовая оплата
pay by the hour / by the job	платить почасово / сдельно (за отдельную часть работы)
scaled down / raised	снижены / повышены
payday	день выплаты зарплаты, получка

 

SPEAKING ABOUT SALARY

Get familiar with these definitions, questions and state­ments to be ready to use them when it is appropriate.

1. The term 'salary' means * fixed regular pay each month for a job, especially a job done by a senior member of staff.

2. * Wages' denotes 'payment for labour or services, usually paid every day or every week, and often based on the number of hours worked'.

3. 'Remuneration' is used to denote 'payment for work done or trouble taken; a reward'.

4. Can I ask questions referring to the salary?

5. Can I ask what my starting salary will be?

6. You'll be paid on the computer programmer scale.

7. Salaries are commensurate with experience and will re­ flect the importance of the positions.

8. The salary is commensurate with the importance of this position.

9. We offer a salary commensurate with experience.

10. Salaries are commensurate with experience and will re­flect the importance of the positions.

11. The salary will be by agreement.

12. This is a key post and the salary will be by agreement.

13. The salary will be negotiable, depending on qualifications and experience. However, the position will attract a mini­mum gross salary of not less than ... pa (per annum}.

14. My gross pay is ... , but the net salary (take home pay, with all the deductions made} is usually ....

15. It is a well-paid job.

16. He thinks he is underpaid.

17. He earns / gets / makes ... dollars a week.

18. The minimum wage / salary is ....

19. It is a regular pay, but you 41 also get your fee for services.

20. My yearly salary amounted to ....

21. You'll also have some cash award (bonus, premium).

22. Your wages run from 10 September. 23.1 am guaranteed overtime pay.

23. Your salary will be based on hourly rate.

24. You'll be paid not by the hour but by the job.

25. Our wages were scaled down / raised.

26. Tomorrow is pay-day.

 

13. COMMUNICATIONS

Средства связи

task	задача
brief talk	короткая беседа
communicate with	общаться с
hold a meeting	проводить собрание
arrange an appointment	назначать деловую встречу
use a phone	звонить по телефону
use the intercom	пользоваться внутренней связью
circulate a document	передавать документ (для ознакомления)
distribution list	список тех, кому направляется документ
pass a document on ...	передать документ далее (по списку)
notice	объявление
notice board	доска объявлений
note	записка
memorandum (memo)	памятная записка, докладная записка
sample	образец

COMMUNICATION METHODS

There are different methods of communication in the of­fice for each problem depending upon your task or desire: you may want to contact or meet someone, to discuss some­thing with a person or a group of people, to have a brief talk or some information for your partners or members of the staff, etc. In each case you will chose the best way to communicate with people you need. You can hold a meeting, arrange an appointment with the person you want to see, you can use a phone or the intercom, write a letter, send a fax or use E-mail, occasionally you prefer to talk to him or her face to face. If you want to let your people know some document you can circulate it with a distribution list. After the docu­ment is read it is passed on to the next person on the list. Putting a notice on the notice board is also practiced very often. Sometimes you write a note to a person, or write a memo (memorandum) to all the staff. Refer to the sample memo given below.

MEMORANDUM

TO: All departments FROM: Managing director Re:  Annual corporate plan

May I remind you all to send me your suggestions as to participating in the next year fairs and exhibitions. After de­tailed discussion the approved propositions will be included into our corporate plan. A report on the previous participa­tion experience, with the drawbacks and efficiency analysis, should be submitted by 1st October.

 

TELECOMMUNICA TIONS

In its basic form, the telephone (the terminal) and the net­work (local and local distance) make up the basic compo­nents of telecommunications. It is an effective tool that can easily change with seasonality and growth. How you use tele­communications can affect how efficiently and profitably your company grows in the future.

 

 

14. SPEAKING OVER THE PHONE

Разговор по телефону

book a call	заказать телефонный разговор
buzz	гудок, сигнал, разг. звонить
call	звонок по телефону, вызов
general call	общий вызов (кто подойдет)
local call	местный звонок
long distance call / trunk call	междугородный вызов
personal call / person-to-person call	вызов определенного лица
answer the call	ответить на звонок
make a call	позвонить
give smb a call	позвонить кому-либо
collect call / reverse	телефонный разговор, оплачиваемый тем, кому звонят
call smb	звонить кому-либо по телефону
call back	позвонить еще раз; позвонить в ответ на звонок
call to the telephoae	позвать к телефону
dial	диск; набирать
dial the wrong number	набрать неправильный номер
engaged / busy	занято
exchange (trunk exchange)	телефонная станция, подстанция, АТС
extension	добавочный (номер); параллельный аппарат
free /clear	свободно
get smb over the telephone	связаться с кем-либо по телефону
get in touch with smb	соединиться, связаться с кем-либо по телефону
get through (to)	соединиться, попасть
go ahead!	говорите!
hang up	класть трубку, давать отбой
hold on	держать (не вешать) трубку
IDD (international direct dialing)	прямой набор по международному коду
key pad	клавишный циферблат телефона
line	линия, абонент, номер, телефон
on the line	у телефона, на проводе
keep me on the line	не разъединяйте
be engaged on another line	говорить по другому телефону
message	содержание сообщения; то, что нужно передать; записка
leave a message	передать что-либо
operator	телефонистка
pick up / take up	брать, снимать ( трубку )
put down the receiver	положить трубку
put / write down a telephone number	записать телефон
reach / get at	найти, застать по (такому-то телефону)
receiver	трубка
reply / answer	ответ; отвечать
Speaking	Слушаю / У телефона
Subscriber	абонент
Switchboard	коммутатор
(tele)phone	телефон
city / desk / home /	городской / настольный / домашний / внутренний / мобильный /
house / mobile / office / public (pay-) / phone	Офисный (рабочий) / об­щественный (телефон- авто­мат) телефон
telephone booth (cabin) /call box	телефонная будка (кабина)
telephone directory / book	телефонный справочник
there (Who is there? Are you there?)	на другом конце провода (Кто говорит? Вы слушаете?)
through ( Are you through? You are through)	в выражениях (Вы говорите / Вам ответили? Вас соединили)
tone dialing / ringing / engaged	гудок, сигнал/гудок, указывающий, что можно
number unobtainable tone	набирать номер /линия свободна, жди ответа /линия занята/ гудок, означающий, что связи нет
unobtainable number	номер, по которому нельзя дозвониться

TELEPHONE CONVERSATION PHRASES:

1. STARTING A PHONE TALK.

- Hello, is that the sales department?

- May I speak to Mr. N..., please?

- Can you put me in touch with Mr. N...?

- Who is speaking?

- Who is calling?

-1 didn't quite catch your name, how do you spell it?

- Is that you? I didn't recognize you at once.

- It's urgent. Could you please tell him he's wanted on the phone?

- Who shall I say is calling?

- Mr. N... is calling/ Mr. N... is on the line.

- There's a call for you / You are wanted on the phone.

 

2. THE PERSON YOU ARE CALLING IS NOT IN.
LEAVING A MESSAGE

- Excuse me, could I speak to Mr. N...?

- I'm sorry, he is not available / he is in a meeting / he is out
at the moment / he is at lunch / he is not at work today / he
is with a customer / he is not in now.

- Не is on another line.

- Could you call again later?

- Sorry, he hasn't returned yet.

- Can I take a message? / Would you like to leave a mes­
sage?

- I'd like to leave a message for him / Could you take a
message for him?

- Can you tell Mr. N.......... (name) from (company) called.

Please ask him to call me. My phone number is .... Thank you.

- Mr. N... called and said he'd be calling again tonight.

- Mr. N... wants you to call him back.

- Was there any call for me?

- Somebody called but didn't leave his name.

 

3. BOOKING A CALL

- I want to book a call to .. .(city) for 8 p.m.

- What number are you calling from?

- Do you want to make it personal?

- I just want a station-to-station call.

- Will it be on credit? / Is it a credit card call?

- Hold the line. I'm putting you through .... Go ahead.

 

 

15. ARRANGING AN APPOINTMENT

Назначение деловой встречи

have an engagement	быть занятым, иметь деловую встречу
be in the meeting	быть на совещании
have an appointment	иметь ( деловую ) встречу
make an appointment	назначить (деловую) встречу
diary	дневник
suit (smb)	устраивать, подходить
arrange a lunch appointment	договариваться о встрече для совместного ланча (чтобы вместе пообедать)
How about Thursday?	Как насчет четверга?
Why?	А что? (Почему ты спрашиваешь?)
Is it all right with you?	Это тебе подходит? (Это тебя устраивает?)
It's all right with me	Меня это вполне устраивает
confirm	подтвердить
cancel	отменить
postpone	отложить, перенести (на другое время)
fix the date	назначить дату
convenient for smb	удобно для кого-либо