What would you say in these situations?

A.1. You want to stay in a hotel for two nights next week

with your husband / wife. You phone the hotel. What

would you say?

2. You are at the hotel reception and you are planning

to leave in about 15 minutes. What could you ask the

reception?

3. You want to wake up at 7a.m. but you don't have an

alarm clock. What do you ask at the reception?

4. You have a drink in a hotel bar. The barman asks

how you want to pay. What's your reply?

5. When you turn on a shower in your room, the water

comes out very slowly. What could you say at

reception?

6. You want to go to the nearest bank but don't know

where it is. What do you say at the reception?

B.1. You want to reserve a room for a couple with a

small baby.

2. You have to wake up early for an important meeting.

3. Your TV screen suddenly goes blank.

4. It is midnight, you've just arrived and you are very

hungry.

5. You'd rather not go to the dining-room for breakfast.

6. You are not sure whether to leave a tip or not.

13.*** Read the following excerpts from tourists'

Brochures. Pay special attention to topical

Vocabulary.

1. It is perched high on Nob Hill, San Francisco's finest neighbourhood. Here you can discover the Huntington and Nob Hill Spa. A prettier or more luxurious city spa doesn't exist in San Francisco. Classical, residential interiors mark the understated elegance and invite quiet conversations above the bustle of the city. It is where timeless charm meets modern hospitality and a warm welcome awaits you.

(The Huntington Hotel & Nob Hill Spa)

2. Relax on the terrace of the most famous swimming pool in all Beverly Hills. Stroll among the acres of lush gardens surrounded by towering palms. Delight the epicurean palate at our renowned Polo Lounge. Appreciate unparalleled accommodations and five-star elegance at the Beverly Hills Hotel. (The Beverly Hills Hotel, California)

3. Whether you are looking to spend time with the family at The Ritz-Carlton, Naples or The Ritz-Carlton Golf Resort, Naples, a world of experiences awaits you. Enjoy white-sand beaches, a luxurious spa, two 18-hole golf courses, and sample our legendary cuisine. From the Grill, offering a selection of rare, vintage wines, to Artisans in the Dining Room, boasting a collection of art as inspiring as the menu. Both resorts are connected with a convenient shuttle and one world-renowned level of service. (The Ritz-Carlton, Resorts of Naples)

4. Poised at the crest of famed Nob Hill, the Intercontinental Mark Hopkins continues its legacy of redefining standards in excellence for luxury accommodations. Timeless elegance, outstanding amenities, and award winning service blend for an unforgettable experience. (Intercontinental Mark Hopkins)

5. An elegant and convenient alternative to hotel and rental apartments. Unparalleled service. Finest amenities. Excellent location. Simply better than a hotel. (Briston Plaza, New York)

6. At the heart of one of the most desirable zip codes on earth, on 12 acres of the most inviting grounds you can imagine, on a reputation as the most honored Mobil 5-star Award Hotel in California, stands the legendary Hotel Bel-Air. There is nothing our superb staff can't do to make your business or pleasure trip an indelible success. Dine in the hotel restaurant Zagat named "Most Romantic”. Glide through the fine reflections in our 82-degree pool. Luxuriate in a room full of inviting furnishings and Italian linens. Elegantly appointed guest rooms from $395 and suits from $800, Hotel Bel Air. So secluded, yet so close to everything. (Hotel Bel Air, Los Angeles)

7. To stay at The Breakers Palm Beach is to enjoy the pleasure of truly personal service, luxurious accommodations, one-half mile of private beach, an oceanfront spa, an array of fine dinings, 36 holes of championship golf, world-class tennis, award-winning family and children's programs, and the finest on-site boutiques. A stay at The Breakers is an experience worth repeating for generations to come. The Ultimate Beachfront is designed to complement The Breakers. This redevelopment will transform the five-acre beachfront into an even more spectacular, lushly landscaped oceanfront destination with 20 new beach bungalows for daytime rental, two new pools, three new Jacuzzis, the New Ocean Grill and more. (The Breakers, Palm Beach)

8. We pay attention to all the details and services so that you can pay attention to what is important to you. Whether that is conducting business or indulging in the wide range of first-class amendments our facilities and staff provide. It is no wonder so many global businessmen choose The Shilla over the rest. In fact, we are the only hotel in Korea that is one of the T&L Top 500 Hotels and the Conde Nast Traveller Gold List. Come stay with us your next time in Seoul and experience for yourself what living in true luxury is all about. (The Shilla, Seoul)

14.*** Read an interview with Steven E. Bryant,

Managing Partner, the Mountain Top Inn & Resort,

Chittenden, Vermont - an experienced hotel manager.