Blackie International Plc

.................................

25 High Street, The Broadway, London SE16

Fax: (071) 321 1000 Tel: (071) 321 1888

November 27, 1993 The date

This may also be

written 27/11/93

Your correspondent’s

name (or title) and

address

Avril Stapleton

52 Knighton Drive

Leicester

Midlands

The greeting

Dear Ms Stapleton

I am replying to your letter of November 18. I am pleased to hear of your interest in our new atlas and delighted that it has been so well received by your more senior students.

Our company does have representatives in your area and they frequently give presentations of our new publications to colleges and schools. One of our sales staff would certainly be willing to visit you and your students to talk about the atlas and answer any questions you may have. If you are interested, could you please call me on (071) 321 1888, ext. 205. I will then put you in contract with the co-ordinator of our field visits.

I enclose our most recent brochure since you may wish to have information about some of our other publications. We have, for example, produced an excellent encyclopaedia (see page 56) which is now widely used in schools and has been greatly praised by teachers and pupils.

Once again, thank you for the positive comments you made about our atlas. We always enjoy receiving letters like yours!

Signing off: Yors sincerely

If you begin Dear Sir

end Yours Faithfully. S. French

If you begin Dear Ms (Steward French)

Stapleton or Dear Administrative Assistant

Avril, end Yours

sincerely enc.

Sample letter

297 Hankham Lane

Sopwith Park

Kent

Simon Craig K 43 8PD

Customer Service Manager

Smart Equip

London

S27 August, 200_

Dear Mr Craig

Customer service problem

I am writing to complain about the very poor customer service that I have received from your company.

I recently ordered a Howlett colour printer, which I received yesterday. The printer did not work, so I phoned the “Customer Service Hotline” but the agent was rude and unhelpful. She told me that I have to pay the cost of returning the printer to you. However, the guarantee says that faulty products can be returned free of charge.

I would like you to arrange free collection of the printer immediately, or I will contract the manufacturer, Howlett, to make them aware of the poor service your company provides with their products. I look forward to hearing from you.

Yours sincerely,

Alex Masters

Sample letter

(a) 23 North Street

Fulwell

London SW60 2CD

Mrs Rebecca Delaney

Hanworth Market Research Consultants

Hanworth House

Blakeney Street (b)

Norwich N1 4AB

15^th Januare, 200_ (c)

Dear Mrs Delaney (d)