Some general guidelines
There are many different reasons for writing a business letter. However, most business letters follow some general guidelines as described below. Here’s how:
Tips:
Exrcise 84 Read and translate. Business Letter Writing Basics The basics of good business letter writing are easy to learn. The following guide provides the phrases that are usually found in any standard business letter. By using these standard phrases, you can give a professional tone to your business letter in English. These phrases are used as a kind of frame and introduction to the content of business letters. The Start
The Reference You can start with either: Subject: ………………. Reference: ……………. Re: …………………… Or an expression like:
your letter of 23rd March,… your phone call today,…
The Reasons for Writing
apologize for … confirm … Requesting
Agreeing to Requests
Giving Bad News
Enclosing Documents
Apologising
Expressing urgency
Confirming
Closing Remarks
there are any problems. you have any questions. Ending the letter
Closing salutation
Exercise 85 Choosing from the words in the box, label the parts of the letter. The first has been done for you. 1) WIDGETRY LTD 6 Pine Estate, Westhornet, Bedfordshire, UB18 22BC. 2) Telephone 9017 23456 Telex X238 WID Fax 9017 67893
Michael Scott, Sales Manager, Smith and Brown plc, 3) Napier House, North Molton Street, Oxbridge OB84 9TD.
4) Your ref. MS/WID/15/88 Our ref. ST/MN/10/88 5) 31 JANUARY 19–– 6) Dear Mr Scott, 7) Thank you for your letter of 20 January, explaining that the super widgets, catalogue reference X–3908, are no longer available but that ST–1432, made to the same specifications but using a slightly different alloy (сплав), are now available instead.
8) Before I place a firm order I should like to see samples (образцы) of the new super widgets. If the replacement (замена) is as good as you say it is, I shall certainly wish to reinstate (восстановить) the original order, but placing an order for the new items. Apart from anything else, I should prefer to continue to deal with Smith and Brown, whose service has always been satisfactory in the past. But you will understand that I must safeguard (охранять) Widgetry’s interests and make sure that the quality is good.
9) I would, therefore, be grateful if you could let me have a sample as soon as possible.
10) Yours sincerely, 11) Simon Thomas
12) Simon Thomas 13) Production Manager 14) enc. Exercise 86 This second letter has been revised so many times by Mr Thomas that it has become all mixed up, and his word processor has failed to reorganize it. Arrange the letter so that everything is in the right place. The point in the letter is:
2) WIDGETRY LTD
Exercise 87 Read and translate the text. Insert the articles where necessary. When we want to write ...... letter, we take ...... piece of paper and ..... pen. We first write our ....... address and ........ date in the right–hand corner. Then on ....... left–hand side we write .......... greeting. We may write, for instance, “Dear Mr Brown” or “Dear Sirs”, etc., and then on the next line we begin ........ body of ....... letter. At the end of ......... letter we write “yours sincerely” or “yours faithfully”. And then we sign our name. We put ........ letter into ...... envelope and close ....... envelope. On ....... envelope we write ......... name and ......... address of ......... person who will recieve it. We stick ........ stamp in ....... top right–hand corner, and then we post ......... letter. Lesson 9 Урок 9
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