Task 2. Comprehension
Agree or disagree with the following statements. Give your reasons. Prove your opinion with the sentences from the text.
Use for agreement: -That’s right…; -Definitely…; -I agree…
Use for disagreement: -That’s not quite right…; -It’s quite opposite…; -It says in the text…
1. Hotel services are not the same as hotel facilities.
2. All hotels provide concierge service.
3. Housekeeping services in luxury hotels are given twice a day.
4. Mid-range service hotels provide food and beverage room service as they do not have any restaurants.
5. The proportion of staff members to guests in luxury hotels is high enough.
6. Limited service hotels never offer food and beverage facilities to their guests.
2.2 Complete the following passage with given words:room,market, wealthy,cuisine, provide, offer, service (2), quality, located, target, suites, average, limited, to appeal.
Luxury or deluxe hotels e.g. Ritz Carlton, Four Seasons ----- to affluent travellers. They provide a high level of quality and service and charge high rates. The facilities include several restaurants with various types of service and -----, a fitness center and various boutiques and gift shops in the lobby. These hotels also ----- specialized personal services, complete room ----- for 24 hours, laundry and valet service, hair care, etc.
First-class or executive hotels e.g. Hilton, Inter-continental, Sheraton strive to maintain above-average ----- and luxury. The characteristics of these facilities are very similar to deluxe hotels.
Executive hotels are usually ----- in urban areas with business travellers as the primary ----- market. These hotels usually run large banqueting or congress departments and offer business ----- to provide business executives with an office away from the office.
Economy establishments are designed ----- to budget-conscious travellers. Services are -----, and staff and facilities are kept to a minimum to maintain low operating costs and, thus, to maintain below-average ----- rates.
What extra facilities and services in a hotel can you think of? Are they profitable? Give your reasons.
Look-through-the text activity
Make a list of additional facilities mentioned in the text. Why do you think they are not included in the room rate?
Hotels often generate additional income from offering the use of their facilities to guests and the public. The more facilities hotels offer the more money they earn.
Meeting and Conference Facilities
Banquet and Reception Facilities
Pool, Spa and Fitness Facilities
Without consulting the text speak briefly about each extra facility and service. Would you need any of them during you stay at a hotel?
Task 1 Vocabulary
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