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Standard business letters Стандартное деловое письмо




 

Active vocabulary

Nouns

1. enquiry – запрос

2. price – цена

3. job application form – бланк заявления на работу

4. cheque – чек

5. delay – отсрочка

6. receipt – квитанция

7. invoice – счет

8. payment – оплата

9. goods – товары

10. copy – копия

11. report – отчет, доклад

12. opinion – мнение

13. attention – внимание

14. rejection – отклонение, отказ

15. application – заявление

16. complaint – жалоба

17. reservation – бронирование

18. reprimand – выговор, замечание

Verbs

19. to enclose – прилагать

20. to look forward to – ждать с нетерпением

21. to do business – иметь дело

22. to hear – услышать

23. to apologise – извинить

24. to receive – получить

25. to compel – заставлять, принуждать

Adjectives

26. official – официальный

27. financial – финансовый

28. simple – простой

29. further to – в дополнение к

 

Exercise 88

Match each of the extracts from business letters (a–k) with the type of letter

(1–11) from which it is taken.

  1. letter of invitation …
  2. response to an enquiry …
  3. letter requesting payment …
  4. letter of rejection …
  5. letter of apology …
  6. letter of enquiry …
  7. letter of application …
  8. letter of complaint …
  9. written warning …
  10. order …
  11. reservation …

 

a) Mr Kazoulis would like a double room with shower and full board from 12 to 14 September inclusive.

b) I am extremely sorry about the incident last week during the visit of your representative to our offices. Unfortunately ….

c) This is not the first time that this has happened and I must inform you that if it happens again we shall be compelled to issue a formal reprimand.

d) I regret to inform you that your application for the post of Deputy Catering Manager has been unsuccessful. Thank you for ….

e) Please find enclosed my CV and a recent photograph.

f) I should be grateful if you would send me more information about your LK range of products including details of prices and discounts.

g) Thank you for your letter of 9 June. Please find enclosed a price list and full details of …

h) Please would you send to the above address 37 units of product reference number 37/LK/45006 (brown) and send the invoice to our West central office in the usual way.

i) Kazoulis communications would be pleased to welcome Udo Schmidt to the opening of its new …

j) With reference to outstanding invoice number 9602132/64, we should be grateful if you would settle …

k) I wish to draw your attention to the very poor treatment our representative received when she called on you last week.

Exercise 89

Use these words to complete the gaps in the sentences.

Information advertisement enclose wishes possible receiving letter forward

1. I look …………………. to meeting you on the 19th.

2. Please get in touch with me as soon as ………………….. if you require more information about the conference.

3. I’m writing to you in response to your ……………….. in the latest addition of “Professional Computer”.

4. I would also like some more ………………………… about your Scanfast hand–held scanner range, and details of the types of discount you can offer for bulk orders.

5. Thank you for your ………………… of 12 July.



6. I look forward to ………………….. an order from you soon.

7. Please pass on my very best ………………… to Stavros and Eleni when you see them.

8. I …………………….. the latest edition of our household goods catalogue and an updates price list.

 

Exercise 90

Now choose from the sentences above to complete the gaps in the letters:

1. Dear Mrs Delroy,

……………………………………………………………………………….

You will note that our Tuffwash range is now available in four colors. There has been an excellent customer response to the new range.

…………………………………………………………………………………

Yours sincerely,

Lois Trent

Sales Director

 

2. Dear Sir/Madam,

…………………………………………………………………………………

I am particularly interested in your Modex 2 range of color printers and would appriciate more information about these.

…………………………………………………………………………………

Yours faithfully,

UT Sherman

Exercise 91

Choose the correct word or partnership to complete each opening to a business letter. In each case there is only one correct answer:

1. Thank you for your letter of March 24. I am ……………………. hear that our new product has been successful in your market.

a) please to b) pleased to c) pleased for d) pleasure in

 

2. I am writing ………………………. your fax of November 12.

a) to reply to b) to answer for c) concerning d) in answer for

 

3. Thank you for your letter of July 17 ………………….. our recent meeting in Hamburg.

a) reflecting b) requiring c) concerning d) desiring

 

4. I am ……………………. that you have experienced some problems with our office cleaning service.

a) delighted to know b) sorry to hear c) interested in knowing d) pleased to say
       

5. I have just ……………….. your letter of March 11.

a)supplied b) recieved c) taken d) had
       

6. I am writing to …………… of our invoice ref. No WLJ42/C which was sent to you on February 12.

a) remember you b) recall you c) forget you d) remind you
       

7. We are writing to …………… the terms agreed during our meeting of May 16.

a) confirm b) contain c) affirm d) concern
       

8. We are writing to you on …………. of our customer Mr.Spiros Roulis.

a) part b) behalf c) fact d) condition

 

Exercise 92

Some business letters are very simple. Look at this standard business letter Simon wrote for Sheila from Sheila’s notes:

Notes: tel conv this pm / our catalogue / / thanks for yr enquiry / do business with you

 

The body of Simon’s letter:

Further to our telephone conversation this afternoon, I encloseour catalogue.

We thank you for your enquiry and we look forward todoingbusiness with you.

 

Write the body of these letters in the same way from these notes:

1. tel conv this am / our price list / / thanks for yr enquiry / do business with you

2. conv yesterday pm / a job application form / / thanks for yr enquiry / hear from you

3. tel conv this am / a cheque for £97 / / apologise for the delay / recieve yr receipt

4. conv this pm / our invoice / / … / recieve yr payment

5. yr telex / our official order / / apologise for the delay / receive the goods

6. conv at yr office / a copy of the financial report / / … / hear yr opinion

 

Exercise 93

Write out in full the short letter Charlie Alexander sent with his official order to the warehouse. He addresses the letter for the attention of Mrs Janet Elvin. Use the correct business letter format.

Exercise 94

Mr. Moore called Mr. Hussain about a problem with an order. Read the e–mail letter Mr. Hussian wrote after the telephone call.

 

From: H.M. Hussian <hussain@newvistastech.com> To: Al Moore amoore@cdsystems.com Date: May 11, 2000 Subject: Your order of April 15   Dear Mr Moore: Thank you for your telephone call on May 10th.   We understand that the wrong parts for your computer system were shipped. We apologize for the mistake.   We are shipping the correct parts today by express mail.   Again, we are sorry for the error.   We look forward to working with you in the fiture,   Sincerely yours, H.M. Hussain Manager, Sales Department

 

 


Exercise 95

Fill in the missing phrases according to the prompts in brackets to complete the letter.

Rainbow Training Institute 53 Bradburn Close Muswell Hill London N10 1PJ J Fisher The Personnel manager DJ Banking Corp. 54 Smithson Ave. London E17 6TY   20 September 2001   Re: International sales Workshop 5 November   Dear Ms Fisher ___________________________ (explaining the reason for writing), unfortunately we have had to cancel our November workshop. However, we can include your staff in the October 8 workshop instead of this earlier date. ___________________________ (apologizing) we were unable to inform you of this change earlier, and I hope you will be able to attend at this earlier date. ___________________________ (requesting) let me know __________________________ (expressing urgency) the names of your staff who will be attending on October 8. ___________________________ (ending) your staff will find the workshop both useful and informative.   Yours ______________________ (closing)   T Reading T Reading Training Manager  

 


Exercise 96

Complete the fax which was sent in reply to the above letter.

 

DJ Banking Corporation 54 Smithson Ave London E17 6TY 23 September   Training Manager Rainbow Training Institute Fax 081 884 9345 Re: __   Dear _ _ five members of our staff will be able to attend the October workshop. _ the names and addresses of the five participants. These are not the same five people as were to attend the November workshop. _ you could send me five copies of the workshop programme and maps showing the location of the Institute. _ meeting you on 8 October.   J Fisher J Fisher Personnel Manager

 


Exercise 97

Read the following letter

TECHNOLOGY IN ENGINEERING CONFERENCE 45 Broughton Street, Brighton J Higgins Purchasing Manager Zacron Engineering Unit 5 Hempstead Industrial Estate Hemel Hepstead HP2 7FX   25 May 2001   Dear Mr Higgins We have pleasure in inviting you to our annual conference. This year it will be taking place at the Metrapole Hotel, Brighton from 24 to 28 July. We enclose details of the conference, accommodation arrangements and a provisional programme. Last year you gave a very interesting presentation on the subject of “Purchasing High Technology”. We would be very grateful if you would consider giving us an update on this. We would appreciate it if you could confirm your participation at our earliest convenience.   Yours sincerely P Matthews P Matthews Conference Organiser  

 



Exercise 98

Reply to the above letter. Your reply should include the following:

· Reference to the above letter

· Confirmation of your participation

· Request for more information about the programme

· Apology for not being able to give another presentation (pressure of work – no time for preparation)

· A polite phrase to end the letter.

Some parts have been done for you.

Zacron Engineering Unit 5 Hempstead Industrial Estate Hemel Hempstead Mr P Matthews Technology in Engineering Conference 45 Broughton Street Brighton BN 25 1XL   1 June 2001   Dear Mr Matthews With reference to your letter of 25 May, I am pleased to ______________________________ ______ I would be grateful _______________________ ______ Unfortunately, ___________________________ __________ . I am afraid __________________ _________ Yours sincerely J Higgins J Higgins Purchasing Manager

 


Lesson 10 Урок 10





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