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name[neim] n


syn. first name surname['s3:neim] n


syn. family name, last name patronymic[,pa?tra'nimik] n

представлять, знакомить штат, персонал, сотрудники

syn. father's name introduce['mtra'dju:s] v staff[sta:fj n

syn. personnel['p3:sa'nel] n so-sofs9US3u] a, adv

так себе; неважно

Word Combinations

excuse me
I'm sorry

простите (обычная форма обращения в англоязычных странах, служащая для привлечения к себе внимания) простите (сожалею)

by the way... let's get down to (business) at your disposal sales manager director general you are welcome syn. don't mention it

(выражение используется в случае, если человек хочет извиниться за свои неадекватные действия) кстати...

давайте перейдем к (делу) в вашем распоряжении заведующий отделом продаж генеральный директор пожалуйста (в ответ на "спасибо"), (амер.) не стоит

7. General Comprehension

Read the dialogue and complete the information about the spea­kers.


Name Position occupied
John Hartley Sales Manager
Andrei Smirnov  
Viktor Smolski  
Ann Zhurbenko  
Michail Kaminski  

John Hartley, a Sales Manager for a British company, has just arrived at Minsk Airport from London. He is visiting a Belarusian company that wants to do business with his company.

At the Airport

Smirnov: Excuse me... Are you Mr. Hartley?

Hartley: Yes.

Smirnov: I'm Andrei Smirnov, from the Machinexport. How do you

do? Hartley: How do you do? Smirnov: Have I kept you waiting? Hartley: Oh, no... the plane's just arrived. Thank you for coming to

meet me. Smirnov: Not at all. Did you have a good trip? Hartley: Yes. Thank you. Smirnov: My car's just outside the airport. My driver will take your

suitcase. Hartley: Thank you.

At the Office

Smirnov: I'd like you to meet Mr. Smolski, our Director General.

Hartley: Glad to meet you, Mr. Smolski.

Smolski: Glad to meet you, too. Have you ever been to Minsk before,

Mr. Hartley? Hartley: No, it's my first visit to Minsk. Smolski: What are your first impressions of Minsk? Hartley: I like Minsk, it's a beautiful city and quite different from

London. Smolski: I hope you'll enjoy your visit, Mr. Hartley.

Meeting People at the Office

Smolski: Let me introduce my staff to you. This is my secretary, Miss Zhurbenko.

Hartley: Nice to meet you, Miss Zhurbenko.

Ann: Nice to meet you, too. Call me Ann.

Smolski: I also want you to meet Michail Kaminski, our Sales Manager. You've already met Mr. Smirnov.

Hartley: What does Mr. Smirnov do?

Smolski: He is our Export-Import Manager... Do take a seat. Would you like something to drink?

Hartley: Er... Yes, please. I'd like a cup of coffee.

Smolski: Ann, could you make coffee for us, please?

Ann: Certainly, sir. How would you like your coffee, Mr. Hart­ley, black or white?

Hartley: Black, please.

Ann: With sugar?

Hartley: No, thanks.

Smolski: By the way, Mr. Hartley, what is your profession?

Hartley: I'm an engineer, but at the British Oil Company I work as a Sales Manager. Here's my card.

Smolski: Thanks. Let's get down to business, Mr. Hartley...

Saying Goodbye

Smolski: Thank you, Mr. Hartley. Our driver is at your disposal during

your visit. His name is Oleg. Hartley: Thank you very much, Mr. Smolski. Smolski: Well, let's call it a day. Our driver's waiting for you. He'll

take you to your hotel. Hartley: Goodbye, Mr. Smolski. Smolski: Goodbye, Mr. Hartley. See you tomorrow.

2. Language Functions

A. When in an English-speaking country, it is very important to know the various expressions used to greet, part, or make introductions. Answer the questions below using the dialogue in ex. 1 for reference.

1. Look through the dialogue and say what formal phrases are used by people who are introduced to each other. What are the


generally accepted answers to them? What less formal greetings do you know?

A polite way of asking someone you already know about his/ her life is: "How are you?"/"How are you getting on?". One can answer by saying: "I'm all right. Thank you", "I'm fine. Thanks", or "So-so".

2. The most universal ways of addressing people in English that
can be used when speaking to strangers as well as to people you
know are: Mr., Mrs., Ms, and Miss. In some cases we can also say:
sir/madam, officer, Your Majesty, and Ladies and Gentlemen.

Which forms of address are used when speaking to

a) a man;

b) an unmarried woman;

c) a married woman;

d) a woman whose marital status is unknown;

e) a King or a Queen;

f) a policeman;

g) a group of people at a meeting, conference, etc.; h) the customers?

However, people in the English-speaking countries prefer calling each other by the first name: Peter, Ann, etc.

3. What should you say if you wish to attract somebody's attention
(in the street, in the office, in a shop, etc.)?

a) I'm sorry.

b) Excuse me.

c) Good morning.

4. What "neutral" greetings — "Good morning!", "Good after­
noon!", or "Good evening!" — are used in the English-speaking

a) from 12:00 to 17:00;

b) until 20:00;

c) until 12:00?

What is the usual answer to such greetings?

5. When parting, people in the English-speaking countries often
say: "Goodbye", "Bye-bye", and "So long". Which expression(s):

a) are used when parting with someone you know well;

b) is the most neutral one?

You can also say: "See you later" and "See you tomorrow".

6. What ways of expressing gratitude are used in the dialogue? Some other ways of expressing gratitude are: "My pleasure", "Any­time", "You are welcome", "Don't mention it", etc.

7. What ways of asking about someone's position / profession are used in the dialogue?

By saying "Who is he/she?" we ask about the person's'name, surname, job, in what relations one is with the person, etc.

B. Respond to the following remarks.

1. How do you do? 2. Glad to meet you. 3. Good afternoon! 4. Good­bye! 5. Hi! 6. How are you getting on? 7. Would you like a cup of coffee? 8. How would you like your coffee? 9. What do you do? 10. Thank you very much.

С You are having an appointment with a foreign company rep­resentative. How will you greet him/her if the appointment is at:

1) 10 a.m.; 3) 3.30 p.m.;

2) 6 p.m.; 4) 11.15 a.m.?

Diving Deeper

Answer the questions.

1. How did John Hartley arrive in Minsk? 2. Why did he arrive in Minsk? 3. Who was he met by? 4. Did Mr. Hartley like the capital of Belarus? 5. What do you know about the Machinexport personnel? 6. What polite offer did Mr. Hartley accept? 7. What is Mr. Hartley's profession and position occupied in the company? ,8. Where did Mr. Hartley go to after the conversation?


A. Act out the conversation between J. Hartley, A. Smirnov, V. Smol-
ski, and Ann Zhurbenko.

B. With a partner, have conversations using the instructions

1. Two delegates meet at a conference. They do not know each other.


Introduce yourself *, Reply; ask about his/


Introduce yourself Ask about his/

her company Say yes

her company Reply; invite him/

her to dinner

Agree; ask for directions to the restaurant Say thank you and goodbye

Decide when and where Give directions Say goodbye

2. A business acquaintance visits your office.

The visitor
Greet your visitor Offer a drink Introduce the staff Make an appointment Say goodbye

The employee

Greet your acquaintance Accept a drink Greet the staff Make an appointment Say goodbye

C. Look at the picture. What do you think the people are saying? Make up a dialogue between them.

5. A Business Card

A. Look at the business card and answer the following ques­tions.

1. Whosecard is it? 2. What does this person do? 3. What companydoes he work for? 4. What city is he from? 5. What is his telephonenumber? 6. What is the address of his company?


John G. Hartley

Sales Manager

9 North Road, Brighton, BNI 5JF, England Phone: (0273) 543359 Fax: (0273) 559364

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